Post questions, follow discussions and share your knowledge in the Community. To get help and troubleshoot other Microsoft products and services, enter your problem here. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select on the menu bar and enter your query. Organize your inbox with Archive, Sweep and other tools in Still need help? If these tips don't help, try our interactive troubleshooter below. If an email is too large, you cannot send emails.Ĭheck your Other tab and check there are no filters preventing you from seeing all your messages.Ĭheck your Junk Email settings and your Junk Email folder. If there are messages that shouldn't have been marked as junk, right-click each email and then choose Mark as not junk to move them back to your inbox. Your account might also be temporarily blocked because we noticed some unusual sign-in activity. If you can't send or receive email, check your account: update your password if it's been changed recently. Check your Outbox or your mailbox storage to see what's taking up space. If either your mailbox or your OneDrive storage is full, you cannot send or receive email. Type in taskkill /f /im OneDrive.exe to terminate any OneDrive processes and hit Enter. If you're unable to send or receive email, or can't connect to, check these common causes: Open Command Prompt in Administrator mode: Right-click on the Windows icon in the taskbar and select Command Prompt (Admin).
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